Privacy Policy

Our contact details

Dr Emma Bishop (Chartered Clinical Psychologist), Saltaire Psychology Services
E-mail: saltairepsychologyservices@protonmail.com
Tel: 07492 522627

What type of information we have

We currently collect and process the following information:

  • Name, address, date of birth, email address, GP.
  • Therapy contract signed by you.
  • When in therapy, a record of the time and date of sessions and session notes.
  • Results from outcome measures completed as part of the therapy process, therapy-related letters or reports.
  • If you are referred by an insurance provider, we would receive and process personal information provided as part of this referral: your contact details, referral information, health insurance policy number and authorisation for psychological treatment.

How we get the information and why we have it

The personal and special category information we process is provided to us directly by you for one of the following reasons:

  • To provide a psychological therapy service
  • To provide clinical supervision

Under the General Data Protection Regulation (GDPR) and Data Protection Act, the lawful bases we rely on for processing this information are:

  • Article 6 (b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  • Article 9 (h) processing is necessary for the purposes of the provision of health or social care or treatment or the management of health or social care systems and services on the basis of domestic law or pursuant to contract with a health professional and subject to the conditions and safeguards referred to in domestic law.

What we do with the information we have

We use the information that you have given us in order to provide a psychological therapy service that you have requested from us.  If you are unable to provide the information requested, we may be unable to provide a service to you.  This identifiable information is needed should there be a concern about the safety of you or others your which requires us to contact another healthcare / organisation to safeguard risk.

We take the privacy and confidentiality of the information you provide seriously, and we would only share this information where we are required to do so for the following reasons:

  • If you have been referred by or are seeking funding via a health insurance provider, we would be required to share appointment dates/times for the purposes of invoicing.
  • If you have been referred by or are seeking funding via a health insurance provider, we may also be required to share information to provide updates about the psychological treatment being offered. 
  • We may share this information with your GP or another healthcare provider with your permission, as part of your agreed therapy plan.  We would discuss with you the information we share, and who it would be helpful to share this with.
  • If a person discloses information that indicates they may be at risk of harm, we may share this information with relevant organisations such as an emergency service or GP.
  • We may have a legal duty to share information with the relevant authority if you make a disclosure in the public interest, to prevent a miscarriage of justice or where there is a legal duty.  If you make a disclosure about an intention to cause harm to others, the law may require us to do this without your permission.

Where we need to share information with other professional services or authorities we will always try and discuss it with you where possible.

How we store your information

The way we store information is in line with GDPR. Your information is stored in a secure electronic platform. We keep personal and sensitive information related to the therapy service you receive from us for a period of 7 years from the end of the therapy provided, as outlined in the NHS Code of Practice for Records Management (2021), unless there are justified reasons for extending this as outlined in the Code.  We will review and dispose your information by deleting these files from secure storage.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at saltairepsychologyservices@protonmail.com if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:          

Information Commissioner’s Office 
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113